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Our Newsletter


Terms and Conditions

***EARLY BIRD DISCOUNT CODES EXPIRE AT MIDNIGHT ON SUNDAY 8TH NOVEMBER 2015***

Orders received by 2pm on working weekdays (Monday to Friday) will usually be dispatched on the same day (if possible). In busy periods this cannot always be guaranteed but every effort will be made to dispatch on the same day. After the deadline orders will be dispatched the following day. This will not be the case if you have entered a preferred date that is not 'next day'.

Goods ordered on a Saturday or Sunday will be dispatched on the next working day (Monday) unless a preferred date has been entered.

It is the customer's responsibility to check their order before confirmation.

Delivery Terms & Conditions
All delivery charges and areas are shown on our delivery pricing page. We reserve the right to amend all delivery prices and conditions at our discretion and without notice. Deliveries will be sent via Nightfreight, TNT, Parcelforce or Royal Mail.

All deliveries are made to your door. Delivery personnel are not contracted to install your Christmas tree or remove any packaging.

Real trees are triple packed for added protection.

We endeavour to get your tree to you on your preferred date. However, due to reasons beyond our control this is not always possible and all deliveries should be made in 1 - 3 working days around your preferred delivery date. You will be contacted if there is any issue with your delivery however, we ask you for your understanding at this busy time and suggest you arrange delivery for at least 3 days before you need it. We do everything we can to get your parcel to you on your preferred date.

Deliveries are made Monday to Friday, and Saturday at a surcharge. Normal daily delivery times (excluding Saturday) are 8.30am to 5pm and only after these times on your preferred day can an order be classed as late. Please contact us the following working day for an updated schedule. We will inform you if we know of any expected delays or problems. 

All delivery services are offered in good faith. However, we do not accept responsibility for items that do not arrive on a particular day. We cannot accept this as a valid reason to cancel your order. If you refuse your delivery or part of your delivery for this reason or any other reason except for damaged or incorrect items sent, you will be refunded minus the delivery cost and cost of returning the products to us (typically £22).

Deliveries cannot be left unattended without a signature unless you state otherwise. If you agree for the order to be left on your premises or with a neighbour please advise us of these instructions in the comments box. We cannot be held responsible for any damage to or theft of the tree if we have your permission to leave it unattended.

If we miss you at the point of delivery a card will be left with the courier's depot telephone number to call to arrange a mutually convenient delivery date. It is the customers' responsibility to contact the courier and arrange another delivery day or to agree to have the package left without a signature. If you are not at home when the Courier returns to deliver your goods and have not agreed for the package to be left unattended, the package will be returned to depot. No refunds will be given for trees that are left uncollected at depot. The delivery depot may charge you a call out fee for more than one abortive delivery attempt.


If there are problem with your order?
Any breakages, shortages and discrepancies with your order must be signed for as damaged with the courier and reported to to us within 7 days of delivery.

Cancellation

This policy does not apply to our cut live trees (deemed perishable), which are exempt from the right to cancel.
Due to the unique nature of our natural products and the sensitive timescale we would ask for your understanding regarding cancellations.

If you wish to cancel your order for our cut trees, we would ask you to do so in writing either by fax, email or letter no less than 7 working days before your preferred delivery date, after this it may not be possible to stop shipment.

If you wish to cancel your order for any of our other products, in accordance with the United Kingdom's Distance Selling Regulations, we require notice in writing either by fax, email or letter within 7 working days after date of delivery.

If you do cancel your order, you must return the goods to us at your own expense. You must ensure the goods are packed adequately to protect against damage. However, we will endeavour to assist you in any way possible.

If you fail to return the goods, we will arrange return and charge the direct cost of collection. If you fail to take reasonable care of the goods, before they are returned, and this results in damage or deterioration of the goods, we will charge you for the reduction on value.

Any money taken from you will be returned within 30 days.

We reserve the right to substitute alternative items in the event of us not being able to supply the specific goods ordered. The submitted goods will be of equivalent quality and price to those ordered but if you are unhappy with the substitute goods we will meet the return charges. We will contact you first if this unlikely event happens.

This cancellation policy does not affect your legal rights if goods are faulty or misdescribed.

Returns
Please contact us regarding any returns and we will give you a returns number to note in the package this will help us deal quickly with administration.

If there has been a change of mind, it is the customers' responsibility to meet all costs of the returned delivery and to take care that goods returned are in a reasonable condition.

Standard Terms & Conditions
We reserve the right to remove and amend products and prices on their website without notice.

All content and design on this website (excluding other professional content) is the exclusive copyright of Kilted Christmas Tree and Christmas Tree Land.

All sizes are approximate. Colours may vary from those shown in the images.

As Christmas trees are a natural product we cannot be held responsible for slight colour and shape irregularities. We can, however, guarantee that you will receive an excellent product.