Christmas Tree Land Product Help
How can I obtain more details about a product?
Normally all the information we have about a product is shown on the product 'More info' page, usually found by clicking on the product image or 'More info' button. If you have any additional questions about a particular product, please contact us using the Contact us form.
How do I find out the price of an item?
You will find product prices next to the product image and also on the individual product 'More info' pages. The price is shown inclusive of VAT.
How do I know that the item is in stock?
All items on the site should be available, unless there is a specific reference to the availability of an item on the 'More info' page. If an item is temporarily out of stock this will be shown and if known the estimated re-stocking date will also be displayed. Some out of stock items can be ordered and shipped when they become available. For other items you will not be able to order until they are back in stock, do please add the product to your favourites and revisit the site soon as we are constantly updating stock availability. Items that are no longer available are marked as 'sold out' or are removed from the site completely.
Should you order an item which is no longer available then our customer services team will contact you immediately and advise you of suitable alternatives.
Can you send me a catalogue?
Due to the vast number of products, and their ever-changing availability, we regret we do not publish a catalogue. However, we have a downloadable catalogue. You will need Adobe Reader to view this catalogue; a link to Adobe is also available.
Products not available or disappearing
If you cannot find a product which you have seen in the past, it may be that it is now discontinued or no longer available. If you have any questions about a particular product, please contact us using the Contact us form.
How long will a special offer last?
Our website is updated regularly, therefore we cannot always predict how long a special offer will last. If we are aware of the end date then it will be displayed so you know how long you have to purchase at that price (stock permitting). However, special offers can come and go without prior notice so it would be best to order as soon as you see the item(s) to avoid disappointment.
Am I charged for the items as soon as I order them?
You will be charged at the point of order. However, this may not always be the case and you will then be charged at point of dispatch.
Will you price match other companies?
As our products are competitively priced we have no need to price match.
Can I get a discount if I order in bulk?
We may be able to offer discounts for larger quantities, please email detailed requirements to sales@christmastreeland.co.uk or alternatively please call us with your requirements on 0845 230 3663.
Do you sell products not listed on your website?
The general rule is if it's not on the site, then we don't sell it. However, if you would like to email us using the form below, we will try and source it for you. We're happy to help wherever we can.
